JEDDAH: A whopping 67 percent of people who seek help at the emergency
units of hospitals do not need urgent attention, says a study.
The research, published by a local publication on Friday, found that these
people are only likely to delay others from getting treatment. Only 24
percent required urgent medical intervention.
In addition, over 50 percent thought that the medical staff were unfriendly and tactless.
However, 70 percent expressed satisfaction about waiting areas and
access to parking.
Fares Al-Hamzani, a consultant in health services management, said that researchers interviewed 544 people. The study revealed that only 2.79 percent of people were happy about services at emergency units, which was often the first place of contact for the
public.
Al-Hamzani urged the government to increase the number of primary health centers in some areas. He also said that a board should be set up to monitor the way patients view services, so that it could improve on them.
read more:
67% of visits to emergency ‘not urgent' | Arab News
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