The mcdonaldization of nurses - source the sunstar

Source: Sunstar

QUOTING from the Penguin Dictionary of Sociology, the term ‘McDonaldization’ refers to a phenomenon of social and economic development with the application of scientific management theories and Fordism (a form of industrial economy based on mass production and mass marketing that was pioneered by Henry Ford in the manufacture and sale of cars) to the product of a simple range of items like hamburgers as in the creation of McDonald’s restaurants.
In an article published by sociologist Barbara Garson, she explained that the assembly-line employees of fast food chains need not ‘think’ because all they have to do is to follow a pre-set collection of protocols or standard operating procedures (SOP). Simply out, these bottom line employees (cashiers, kitchen staff and service crews) are task-oriented and whose expected actions are clearly defined in manuals and protocols in a flow chart manner.

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